But, of course, it didn’t end there. “I’d have that face too, if I worked here. Your face looks mean because you don’t earn enough. That’s why you’re miserable.”The other customers in the line looked shocked, while I became red from the embarrassment. I wasn’t embarrassed by my job; I was grateful for it. But it was her ugly comment that made me want to curl into a ball. Just as I handed her the last bag, she screamed loudly when one of her kids bumped into the cart, still holding onto his iPhone. The cart tipped over, spilling all the groceries onto the floor with a loud bang, followed by glass shattering. Expensive bottles of wine were spilling onto our floor, soaking through the artisan bread and gourmet cheese.The woman’s face turned bright red as she snapped at her child, humiliated. “Michael! Watch what you’re doing! You clumsy idiot!” she shrieked. “I’m sorry, Mom,” he muttered, pocketing his phone and looking around. I quickly bent down to help pick up the undamaged items, maintaining my composure. “It’s alright, accidents happen,” I said softly, while the other customers watched the scene unfold. Mr. Adams approached as the woman and her children scrambled to gather their things. “Ma’am,” he said politely. “It seems you might need some help. We can replace the broken items, but you’ll need to pay for them.” The woman, now visibly flustered, handed me her credit card with a huff. “There,” she said. I swiped it, but the transaction was declined. I tried again, but the result was the same. “I’m sorry, ma’am, but your card has been declined,” I said, trying to remain as professional as possible, but my insides were doing cartwheels as karma dished it out for the woman.“That’s impossible,” she said. “This must be a mistake. I’ll call someone to sort this out.” She dialed a number and put the phone to her ear, but there was no answer. She tried again, and again, but the person on the other end did not respond. The growing line of customers behind her began to murmur and exchange looks, some shaking their heads in disbelief, while others grew impatient. Mrs. Jenkins, a regular customer, stepped forward with her bread and milk, ready to join another line. “Looks like karma has its own way of working things out,” she said with a smirk. “Maybe next time you’ll think twice before being so rude to others.” With no way to pay and no one answering her calls, the woman was forced to wait in the store. “I can get you a chair, ma’am,” Mr. Adams offered. “No. I’m fine,” she said stiffly at the end of my counter, clearly mortified. She waited for at least over an hour, her children sitting sullenly nearby, the humiliation palpable. “Can’t we call a cab and go home?” the daughter whined. “My phone battery is about to die and I have things to do.”The woman rolled her eyes.“Enough, Gemma,” she said. “I don’t care what you need to do. We will wait for your father.” Soon enough, the father showed up, looking important in his suit. Immediately, he turned his anger on his kids. “How could you be so careless? Do you know how much this is going to cost?” his voice echoed. “No allowances for you both.” “And you,” he said, turning to his wife. “Can’t you manage a simple shopping trip without causing a scene? This is why I told you to leave it up to the cook.” The entire store watched as he berated them. He gave me his card and nodded to me. “Make it quick, please,” he said. “I’ve got to get back to work.” When I was done, he grabbed the bags and stormed out of the store, not waiting for his family to follow. “You handled that with grace, Erin,” Mr. Adams said. “Go on, get your things and get home to your kids.” I intended to, a pizza party awaited me.What would you have done?
